Yglesias, Matthew,
Can We Give America a Raise?: Press One for Better Service. Matthew Yglesias. - American Prospect, 2004. - SIRS Enduring Issues 2005. Article 48, Business, 1522-3191; .
Articles Contained in SIRS Enduring Issues 2005. Originally Published: Can We Give America a Raise?: Press One for Better Service, Jan. 2004; pp. 47-49.
"Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry.
1522-3191;
Communications Workers of America
Call centers
Consumers--Attitudes
Customer services
Employees--Attitudes
Quality of work life
Telecommunication
Unskilled labor
AC1.S5
050
Can We Give America a Raise?: Press One for Better Service. Matthew Yglesias. - American Prospect, 2004. - SIRS Enduring Issues 2005. Article 48, Business, 1522-3191; .
Articles Contained in SIRS Enduring Issues 2005. Originally Published: Can We Give America a Raise?: Press One for Better Service, Jan. 2004; pp. 47-49.
"Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry.
1522-3191;
Communications Workers of America
Call centers
Consumers--Attitudes
Customer services
Employees--Attitudes
Quality of work life
Telecommunication
Unskilled labor
AC1.S5
050