Lewis, Peter,
Consumers Get Cloudy Picture of Complaints. Peter Lewis. - The Seattle Times, 2004. - SIRS Enduring Issues 2006. Article 65, Business, 1522-3191; .
Articles Contained in SIRS Enduring Issues 2006. Originally Published: Consumers Get Cloudy Picture of Complaints, Nov. 28, 2004; pp. A1+.
"It's practically a mantra for consumers: Check with the BBB. Advice columnists, consumer advocates, even law-enforcement types tell us to consult the Better Business Bureau when poised to select a cellphone company, hire a plumber or buy a car. And consumers obviously take the advice to heart: They seek information from the local bureau 6,500 times a day." (THE SEATTLE TIMES) The author compared the Oregon and Western Washington BBB to others around the country and discovered that the regional agency is providing "sketchy data about grievances."
1522-3191;
Better business bureaus
Business enterprises
Chief executive officers
Consumer complaints
Consumer education
Consumer protection
AC1.S5
050
Consumers Get Cloudy Picture of Complaints. Peter Lewis. - The Seattle Times, 2004. - SIRS Enduring Issues 2006. Article 65, Business, 1522-3191; .
Articles Contained in SIRS Enduring Issues 2006. Originally Published: Consumers Get Cloudy Picture of Complaints, Nov. 28, 2004; pp. A1+.
"It's practically a mantra for consumers: Check with the BBB. Advice columnists, consumer advocates, even law-enforcement types tell us to consult the Better Business Bureau when poised to select a cellphone company, hire a plumber or buy a car. And consumers obviously take the advice to heart: They seek information from the local bureau 6,500 times a day." (THE SEATTLE TIMES) The author compared the Oregon and Western Washington BBB to others around the country and discovered that the regional agency is providing "sketchy data about grievances."
1522-3191;
Better business bureaus
Business enterprises
Chief executive officers
Consumer complaints
Consumer education
Consumer protection
AC1.S5
050