Customer Disservice. Kim Clark.
by Clark, Kim; ProQuest Information and Learning Company.
Series: SIRS Enduring Issues 2004Article 78Business. Publisher: U.S. News & World Report, 2003ISSN: 1522-3191;.Subject(s): Airlines | Automobile leasing and renting | Automobiles -- Maintenance and repair | Call centers | Consumer complaints | Consumer confidence | Consumer protection | Credit cards | Customer services | Electronic industries | Energy industries | Finance companies | Hotels | Insurance -- Pharmaceutical services | Internet companies | Medical care | Mental health services | Mortgage loans | Moving -- Household | Periodicals -- Subscriptions | Service industries | Stockbrokers | Telephone selling -- Law and legislation | Wireless communication systemsDDC classification: 050 Summary: "Consumer woes have been compounded by an overzealous and poorly thought-out drive to deregulate many industries. Since the 'Reagan revolution' of the 1980s, government and employers have been taking more decisions out of the hands of bureaucrats and dispersing them to consumers in the belief that a free and competitive market would generate more innovation and lower prices." (U.S. NEWS & WORLD REPORT) This article examines the reasons why consumer confidence is down and complaints are skyrocketing.| Item type | Current location | Call number | Status | Date due |
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High School - old - to delete | REF SIRS 2004 Business Article 78 (Browse shelf) | Available |
Articles Contained in SIRS Enduring Issues 2004.
Originally Published: Customer Disservice, Aug. 18-25, 2003; pp. 28+.
"Consumer woes have been compounded by an overzealous and poorly thought-out drive to deregulate many industries. Since the 'Reagan revolution' of the 1980s, government and employers have been taking more decisions out of the hands of bureaucrats and dispersing them to consumers in the belief that a free and competitive market would generate more innovation and lower prices." (U.S. NEWS & WORLD REPORT) This article examines the reasons why consumer confidence is down and complaints are skyrocketing.
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