Clark, Kim, <br/><br/>
Customer Disservice. 
Kim Clark. 
 -  U.S. News & World Report,  2003. 
 - SIRS Enduring Issues 2004.  Article 78,  Business,  1522-3191; .
<br/><br/> Articles Contained in SIRS Enduring Issues 2004.  Originally Published: Customer Disservice, Aug. 18-25, 2003; pp. 28+. 
<br/><br/> "Consumer woes have been compounded by an overzealous and poorly thought-out drive to deregulate many industries. Since the 'Reagan revolution' of the 1980s, government and employers have been taking more decisions out of the hands of bureaucrats and dispersing them to consumers in the belief that a free and competitive market would generate more innovation and lower prices." (U.S. NEWS & WORLD REPORT) This article examines the reasons why consumer confidence is down and complaints are skyrocketing. 
<br/><br/><label>ISSN: </label>1522-3191; 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airlines<br/>Automobile leasing and renting<br/>Automobiles--Maintenance and repair<br/>Call centers<br/>Consumer complaints<br/>Consumer confidence<br/>Consumer protection<br/>Credit cards<br/>Customer services<br/>Electronic industries<br/>Energy industries<br/>Finance companies<br/>Hotels<br/>Insurance--Pharmaceutical services<br/>Internet companies<br/>Medical care<br/>Mental health services<br/>Mortgage loans<br/>Moving--Household<br/>Periodicals--Subscriptions<br/>Service industries<br/>Stockbrokers<br/>Telephone selling--Law and legislation<br/>Wireless communication systems
<br/><br/><label>LC Class. No.: </label>AC1.S5 
<br/><br/><label>Dewey Class. No.: </label>050