Yglesias, Matthew, <br/><br/>
Can We Give America a Raise?: Press One for Better Service. 
Matthew Yglesias. 
 -  American Prospect,  2004. 
 - SIRS Enduring Issues 2005.  Article 48,  Business,  1522-3191; .
<br/><br/> Articles Contained in SIRS Enduring Issues 2005.  Originally Published: Can We Give America a Raise?: Press One for Better Service, Jan. 2004; pp. 47-49. 
<br/><br/> "Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry. 
<br/><br/><label>ISSN: </label>1522-3191; 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Communications Workers of America
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Consumers--Attitudes<br/>Customer services<br/>Employees--Attitudes<br/>Quality of work life<br/>Telecommunication<br/>Unskilled labor
<br/><br/><label>LC Class. No.: </label>AC1.S5 
<br/><br/><label>Dewey Class. No.: </label>050