000			01562 a2200301 4500
008			041203s xx 000 0 eng
022			_a1522-3191;
050			_aAC1.S5
082			_a050
100			_aYglesias, Matthew,
245		0	_aCan We Give America a Raise?: Press One for Better Service. _cMatthew Yglesias.
260			_bAmerican Prospect, _c2004.
440			_aSIRS Enduring Issues 2005. _nArticle 48, _pBusiness, _x1522-3191;
500			_aArticles Contained in SIRS Enduring Issues 2005.
500			_aOriginally Published: Can We Give America a Raise?: Press One for Better Service, Jan. 2004; pp. 47-49.
520			_a"Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry.
599			_aRecords created from non-MARC resource.
650			_aCall centers
610			_aCommunications Workers of America
650			_aConsumers _xAttitudes
650			_aCustomer services
650			_aEmployees _xAttitudes
650			_aQuality of work life
650			_aTelecommunication
650			_aUnskilled labor
710			_aProQuest Information and Learning Company _tSIRS Enduring Issues 2005, _pBusiness. _x1522-3191;
942			_c UKN
999			_c36015 _d36015